Refund Policy

Introduction

At CS Gaming Hub, we strive to ensure complete customer satisfaction with every transaction. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions for refunds on purchases made through our platform.

By making a purchase on CS Gaming Hub, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.

Refund Eligibility

Due to the digital nature of CS2 skins and virtual items, refunds are generally not provided once the digital item has been delivered to your Steam account. However, we recognize that certain circumstances may warrant a refund. You may be eligible for a refund in the following situations:

1. Item Not Received

If you have completed payment for an item but have not received it in your Steam inventory within 24 hours, you may request a refund. Our team will investigate the transaction and verify the status of the delivery.

2. Item Discrepancy

If the item you received is significantly different from what was advertised on our platform (e.g., different float value, pattern, or condition), you may be eligible for a refund. To qualify:

• The discrepancy must be reported within 24 hours of receiving the item
• The item must not have been traded or transferred to another account
• You must provide evidence of the discrepancy (screenshots, item inspect links, etc.)

3. Technical Issues

If a technical issue on our platform resulted in an erroneous purchase or multiple charges for the same item, you may be eligible for a refund. This includes:

• Duplicate charges for the same transaction
• System errors resulting in unintended purchases
• Payment processing errors

4. Pre-Delivery Cancellation

If you cancel your order before the item has been delivered to your Steam account, you may be eligible for a full refund. Please note that once the trade offer has been sent to your Steam account, the order cannot be canceled.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• You have changed your mind about a purchase after the item has been delivered
• You purchased the wrong item and the delivery has been completed
• You claim that the purchase was made without your consent, but the transaction was completed from your account without any evidence of unauthorized access
• Market value of the item has decreased since your purchase
• You have traded, sold, or transferred the item to another account
• The refund request is made more than 24 hours after delivery
• You claim that the purchase was accidental, but the transaction was completed with all standard confirmation steps

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your CS Gaming Hub account
2. Go to "My Orders" in your account dashboard
3. Locate the order you wish to request a refund for
4. Click on "Request Refund" button
5. Complete the refund request form, providing all required information and any supporting evidence
6. Submit your request

Alternatively, you can contact our customer support team at support@csgaminghub.com with your order number and refund reason.

Required Information

When requesting a refund, please provide the following information:

• Your order number
• Date of purchase
• Item(s) for which you are requesting a refund
• Detailed reason for the refund request
• Supporting evidence (screenshots, videos, etc.) if applicable
• Your Steam trade URL (for item return if necessary)

Refund Review Process

Once we receive your refund request, our team will review it according to the following process:

1. Initial review: We will confirm receipt of your request within 24 hours.
2. Investigation: Our support team will investigate the details of your purchase, including transaction logs, delivery confirmation, and any evidence provided.
3. Verification: We may contact you for additional information or clarification if needed.
4. Decision: Based on our investigation and the terms of this policy, we will determine whether your request qualifies for a refund.
5. Notification: We will notify you of our decision via email.

The review process typically takes 3-5 business days, but may take longer for complex cases or during high-volume periods.

Refund Processing Time

If your refund request is approved, the following timelines apply:

• Credit/Debit Card Payments: Refunds will be processed within 3-5 business days. The funds may take an additional 5-10 business days to appear in your account, depending on your card issuer.
• PayPal Payments: Refunds will be processed within 1-3 business days.
• Cryptocurrency Payments: Refunds will be processed within 5-7 business days. Please note that due to the volatility of cryptocurrency markets, refunds will be processed based on the USD value of the original transaction, not the original cryptocurrency amount.
• Other Payment Methods: Refund times may vary depending on the payment method used. Our support team will provide specific information about the expected timeline.

Item Return Policy

In cases where a refund is approved for an item discrepancy, we may require the return of the item before processing the refund. The process for returning items is as follows:

1. Once your refund request is approved, we will send you a trade offer from our official CS Gaming Hub Steam account.
2. You must accept this trade offer within 48 hours of it being sent.
3. After we have confirmed receipt of the returned item, we will process your refund according to the timelines outlined above.

If you fail to return the item as requested, we reserve the right to cancel the approved refund.

Partial Refunds

In some cases, we may offer a partial refund if:

• Only part of an order is affected by the issue
• The discrepancy in the item is minor but still significant enough to warrant some compensation
• There were delays in delivery but the item was eventually received

The amount of a partial refund will be determined on a case-by-case basis, considering the nature and extent of the issue.

Exceptions to This Policy

We reserve the right to make exceptions to this policy at our discretion. In cases of exceptional circumstances not covered by this policy, please contact our customer support team to discuss your situation.

Additionally, nothing in this policy is intended to limit your statutory rights as a consumer under applicable laws.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at: